Business Services Report 2023
Global review of HR trends in SSCs and GBS centres
Historically, “Business Services” refer to all activities which support the main function of an organisation. As technology changes job titles and in-demand skills, the concept of a support function also evolves.
Now worth over € 1 trillion, the sector continues to grow, leveraging economies of scale, optimising infrastructure, and finding new pockets of talent to increase efficiency and drive innovation.
The Business Service Sector (BSS) worldwide is facing 3 main challenges:
1. Digital transformation, which forces organizationsto invest in the right technology and upskill their workforce.
2. Talent management. The mismatch between a growing demand for skilled professionals (in particular with specialized expertise in areas such as data analytics, cybersecurity, and process optimization) and the availability of such talent causes competition, which requires the development of robust talent acquisition and retention strategies
3. Increasing complexity of regulatory and compliance requirements, in particular for organizations operating across multiple jurisdictions, that require specialized knowledge and resources to ensure compliance and avoid potential penalties.
In this report we look at the challenges and opportunities of global trends like hybrid working and the increasing complexity of services managed.
432
15
54
COMPANIES SURVEYED
COUNTRIES
ROLES BENCHMARKED
CUSTOMER SERVICE | IT & HELPDESK | FINANCE & ACCOUNTING | HR ADMIN | DATA ANALYSIS | R&D
Regional differences
LATIN AMERICA
EUROPE
ASIA PACIFIC
NORTH AMERICA
Regional consolidation for more competitive BSS
Increased expertise in finance, healthcare and technology
Strong focus on upskilling & reskilling
Digital transformation
Shift to GBS models
Growing emphasis on ESG
Greater demand for high value services
Move to smaller cities for cost and fresh talent
Advent of remote and hybrid working
Adoption of AI
Focus on cybersecurity & privacy
Nearshoring in Mexico & Costa Rica
Local data and trends
Fill in the form to download the full report
In the full report we provide country-specific analyses, with a summary of trends and local specialisation from our country managers, and local data on:
- Economic growth and employment
- Graduates and their career paths
- Current BSS presence and sector split
- HR tax burden
- Notice periods. Minimum and average wages
- Salary guide
By clicking below you agree to receive communication from Gi Group Holding companies as described in the
More than Work
Grafton Recruitment International
Privacy
Brazil - Czech Republic - France - Germany - Great Britain - Hungary - Lithuania - Netherlands - Poland - Portugal - Romania - Slovakia - Spain - Switzerland - Turkey
©2023 All rights reserved Grafton Recruitment